Terms and Conditions

Last Updated: 01/01/2025

These Terms and Conditions (the “Terms”) govern your access to and use of Instantly.run (the “Service”), which is operated by Instantly Ltd (“we,” “us,” or “our”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not access or use the Service.

1. Definitions

• “Service” refers to all services, platforms, websites, and applications offered by Instantly Ltd under the brand “Instantly.run.”
• “User,” “you,” or “your” refers to the individual or entity that accesses or uses the Service.
• “Account” refers to an account created to access or use certain features of the Service.
• “Content” refers to any information, data, text, images, software (including container images), or other materials you upload, deploy, or make available via the Service.

2. Eligibility

You must be at least 16 years of age to use the Service. By using the Service, you represent and warrant that you meet this age requirement and that you have the legal capacity to form a binding contract in your jurisdiction.

3. Account Registration and Security

• You may need to create an Account to access certain features of the Service. You agree to provide accurate, current, and complete information and to keep it updated.
• You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your Account.
• You agree to notify us immediately if you suspect any unauthorized access or use of your Account.

4. Description of the Service

Instantly.run provides a platform where you can issue commands similar to those used in Docker CLI (“docker run,” etc.) to deploy and scale containerized workloads in Kubernetes clusters. The Service handles SSL/TLS termination at our load balancer or edge and may store your Docker images in our registry to conduct security scans or to optimize container launch times. We do not inspect or store the data transmitted through HTTPS requests other than minimal logs or security checks as described in our Privacy Policy.

5. Acceptable Use Policy

You agree not to use the Service for any illegal or unauthorized purpose, including but not limited to:

• Running containers that engage in crypto mining, gambling, pornography, or any content that is unlawful or that violates any applicable laws or regulations.
• Uploading or deploying malicious or harmful content, including but not limited to viruses, trojans, or malware.
• Infringing upon the intellectual property or other rights of any person or entity.
• Engaging in fraudulent, abusive, or harassing activities.
• Attempting to circumvent or interfere with any security features of the Service.

We reserve the right to suspend, disable, or remove any container or content that, in our sole discretion, violates this Acceptable Use Policy or any other provision of these Terms. We also perform vulnerability and antivirus scanning on Docker images. Any content flagged as malicious, illegal, or in violation of our policies may be removed without prior notice.

6. Custom Domains and SSL/TLS Termination

• You may use a custom domain with the Service by pointing your DNS (e.g., CNAME or A record) to our infrastructure.
• You authorize us to obtain and renew SSL certificates (e.g., through Let’s Encrypt) on your behalf using the email address associated with your Account, unless you have made specific arrangements with our support to provide your own certificates.
• You acknowledge and agree that SSL/TLS termination occurs at our load balancer or edge, and traffic is then forwarded into our Kubernetes cluster.
• You remain solely responsible for all content and data served under your custom domain, and you must ensure compliance with these Terms and all applicable laws.
• We do not generally inspect traffic on custom domains; however, we reserve the right to implement scanning or filtering at our discretion.

7. Intellectual Property Rights

• Instantly.run IP: All rights, title, and interest in and to the Service (including but not limited to software, trademarks, logos, and content provided by us) are owned by Instantly Ltd. Except as expressly granted in these Terms, no right or license is granted to you.
• User Content IP: You retain all rights, title, and interest in any Content you upload or deploy through the Service. We do not claim ownership of your Content.
• License to Host Your Content: You grant us a non-exclusive, worldwide, royalty-free license to store, process, and transmit your Content for the purpose of providing the Service, including any scanning or caching necessary for performance and security.

8. Copyright Infringement

If you believe that any Content hosted on the Service infringes your copyright, please refer to the “Copyright Infringement Notices” section of our Privacy Policy for instructions on how to submit a takedown request. We reserve the right to remove or disable access to the infringing content promptly upon receipt of a valid notice and to terminate repeat infringers where appropriate.

9. Fees and Payment

• Some features or plans of the Service may require payment of fees, as described on our website or pricing page. If you sign up for a paid plan, you agree to pay all applicable fees as they become due.
• We use third-party payment processors to handle billing and payment. We do not store your full credit card information.
• All fees are exclusive of taxes, levies, or duties imposed by taxing authorities. You are responsible for paying any such taxes.

10. SLA (Service Level Agreement)

• We strive to maintain a 99% uptime for the Service.
• If uptime falls below 99% in a given month due to factors within our reasonable control, you may request a credit of 1 day of free service for each hour of outage beyond 99%. This credit is capped at the monthly subscription cost for the impacted billing period and must be requested by contacting support@instantly.run.
• This SLA does not apply to outages caused by factors beyond our control, such as force majeure events, user misconfigurations, or third-party service failures.

11. Limitation of Liability

• To the fullest extent permitted by law, Instantly Ltd and its directors, employees, or agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your access to or use of, or inability to access or use, the Service.
• Our total liability for all claims relating to the Service shall not exceed the total amount of fees paid by you to us in the three (3) months preceding the event giving rise to the liability. If you have not paid any fees during that period, our liability shall be limited to fifty (50) GBP.
• Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above exclusions and limitations may not apply to you.

12. Indemnification

You agree to indemnify, defend, and hold harmless Instantly Ltd, its affiliates, and their respective officers, directors, employees, and agents, from and against any and all claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or in any way connected with:

• Your access to or use of the Service.
• Your Content, including any actual or alleged infringement, misappropriation, or violation of a third party’s rights.
• Your violation of these Terms or any applicable law or regulation.
• Your negligence or willful misconduct.

13. Termination and Refund Policy

• You may terminate your Account at any time by contacting us at support@instantly.run.
• We reserve the right to suspend or terminate your Account or access to the Service at any time, with or without notice, if you violate these Terms or if we determine it is in our legitimate interest to do so (e.g., due to security concerns or illegal activity).
• If you are on a paid subscription, we may offer prorated refunds at our discretion if you terminate your Account or if we discontinue the Service. For free-tier users, no refunds apply.
• Upon termination, your right to use the Service will immediately cease, and we may delete any of your Content stored on our systems, barring any legal requirement to retain it.

14. Disclaimers

• Except as expressly provided in the SLA, the Service is provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied.
• We do not warrant that (a) the Service will meet your requirements, (b) the Service will be uninterrupted, timely, secure, or error-free, (c) the results obtained from the use of the Service will be accurate or reliable.

15. Governing Law and Dispute Resolution

• These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles.
• Any dispute arising out of or relating to these Terms or the use of the Service shall be subject to the exclusive jurisdiction of the courts located in England and Wales.

16. Changes to the Terms

We may update these Terms from time to time. When we do, we will revise the “Last Updated” date at the top of this page. If we make material changes, we will notify you by appropriate means (e.g., email or prominent notice on our website) before the changes become effective. By continuing to access or use the Service after those changes become effective, you agree to be bound by the revised Terms.

17. General Provisions

• Entire Agreement: These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Instantly Ltd regarding your use of the Service and supersede any prior agreements.
• Waiver: Any failure by us to enforce a provision of these Terms shall not be deemed a waiver of future enforcement.
• Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
• Assignment: You may not assign or transfer these Terms or any rights herein without our prior written consent. We may assign these Terms without restriction.
• Notices: Any notices or other communications provided by us under these Terms, including notices related to modifications of these Terms, will be given by email or by posting to the Service.

18. Contact Information

If you have any questions about these Terms, please contact us at:

support@instantly.run